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MONEYME: Borrowers value sustainability despite cost-of-living crisis

PRNewswire December 13, 2023

SYDNEY, Dec. 13, 2023 /PRNewswire/ — B Corp certified digital lender and non-bank challenger MONEYME (ASX: MME) has found in a recent customer survey that 82 percent of its customers are concerned about sustainability, with 74 percent believing that a lender’s sustainability efforts are relevant or of interest to them. 

The survey found that even in the midst of rising interest rates and a cost-of-living crisis, sustainability is a significant factor in Australian consumers’ decision-making process when selecting a financial institution.

This comes amidst news that the ASIC Act was amended to allow the Australian Accounting Standards Board (AASB) the power to develop sustainability standards for financial reporting. 

The AASB has already proposed three new reporting standards that would require Australian businesses to disclose climate-related financial information. Although disclosure rates are increasing, new research by the government revealed that less than half of ASX-listed companies reported climate-related information in 2022.

In November this year, Treasury published the Government’s highly anticipated Sustainable Finance Strategy consultation paper. The strategy, aimed to support Australia’s transition to net zero by promoting investment into sustainable activities, proposes a range of measures, including transparent and standardised sustainability-related financial disclosures, labelling for sustainable investment products, and increased support for regulators.

The customer survey, commissioned by MONEYME and conducted by PIE, included 322 respondents and uncovered insights regarding the influence of sustainability efforts on the choice of a consumer credit provider. 

Key findings from the survey include:

  • 81% are concerned about sustainability: An overwhelming 81% of MONEYME customers expressed at least some concern about the sustainability performance of lenders. Among them, one-third (33%) admitted to being “very” or “extremely” concerned about the sustainability performance of their lenders.
  • 74% see relevance in lenders sustainability efforts: A substantial 74% of MONEYME customers acknowledged the relevance of a lender’s sustainability efforts or expressed interest in the matter.
  • 17% consider sustainability commitments: For 17% of respondents, a company’s sustainability commitments and efforts were a determining factor in choosing a lender.
  • 27% would avoid poor sustainability: 27% of respondents stated that they would actively avoid choosing a lender with poor sustainability performance.
  • 64% influenced by social inclusion: A noteworthy 64% of customers reported that they are influenced by a lender’s efforts in social inclusion initiatives.
  • 55% influenced by community engagement: More than half, 55%, indicated that a lender’s community giving and engagement efforts would influence their choice.
  • 53% influenced by environmental performance: Over half, 53%, revealed that a lender’s environmental efforts and performance play a role in their choice of lender.
  • MONEYME top performer in sustainability: 70% of survey respondents, including an additional 35 external stakeholders who are not MONEYME customers, positively ranked MONEYME’s sustainability performance.

MONEYME’s commitment to sustainability was highlighted by its recent achievement of B Corporation Certification, a recognition earned through a rigorous evaluation and verification process that yielded a B Impact Assessment (BIA) score of 91.2

Clayton Howes, CEO & Managing Director of MONEYME, said: “MONEYME is committed to adopting and putting into practice high sustainability standards, as our recent B Corp Certification demonstrates. 

“It’s great to see sustainability standards for financial reporting will be set in stone, making it clear for stakeholders to see for themselves the sustainability efforts businesses are taking, without any greenwashing and marketing spin.

“This is not just beneficial for investors looking to support a more sustainable future, but also promotes greater transparency to consumers. As our survey demonstrates, our customers value companies that take sustainability seriously.

“Working towards having a positive environmental and social impact is not a nice-to-have, or second thought, for our business. It’s a firm commitment – one that our customers seem closely aligned with. 

“Our hope is that our example and the new standards will inspire others in our industry to join the movement and prioritise sustainability and positive impact.”

For more information about MONEYME and its commitment to sustainability, please visit moneyme.com.au/sustainability.


MONEYME is a founder-led digital lender and Certified B Corporation™.  We challenge the traditional ways of credit and simplify the borrowing experience with digital-first experiences that meet the needs of modern consumers.

We target customers with higher-than-average credit profiles through a range of fast, flexible, and competitively priced products, including car loans, personal loans, and credit cards.

Our point of difference is delivering unrivalled customer experiences powered by smart technology. From near real-time credit decisioning to loans that settle in minutes, we deliver speed and efficiency in everything we do. 

We service ‘Generation Now’, ambitious Australians who expect more from life and the companies they engage with. We uphold a strong ethos of sustainability and hold ourselves accountable to the high standards of the B Corp movement.

MONEYME Limited is listed on the ASX, and the Group includes licensed and regulated credit and financial services providers operating in Australia.

For more information, visit moneyme.com.au or investors.moneyme.com.au 

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